COMFOTEC has a team of highly experienced and approachable professionals dedicated to delivering cost-effective, secure, and scalable IT AMC services in Dubai. With our fast, reliable solutions, you can choose from a wide range of services — from supporting individual components to managing complete infrastructure upgrades.
Whether it’s system security, technical support, or ongoing maintenance, we customize our IT AMC packages to fit your business’s scale and budget. Our diverse client base — spanning commercial, manufacturing, leisure, and public sectors — relies on our specialists to maintain an efficient, proactive, and future-ready work environment.
For nearly a decade, COMFOTEC has been providing professional, practical, and cost-efficient IT AMC services in Dubai. Our solutions are user-friendly, comprehensive, and designed to cover all your IT AMC-related needs, both now and in the future.
Our expert engineers start resolving your IT issues within 10 minutes
Our team monitors your IT network to ensure efficiency and fast solutions.
We apply patches and updates proactively, preventing issues before they occur.
We deploy a comprehensive, system-level security strategy to safeguard your IT business network against threats like malware, spam, intrusions, and more
Our IT AMC solutions provide year-round backup and recovery services, customized to match your business scale and data needs.
Our IT AMC solutions provide a dedicated manager and engineer to ensure all legal and regulatory requirements are met, protecting your business from future risks.
Fast response and proactive monitoring keep your systems running smoothly.
Comprehensive protection safeguards your business from evolving threats.
Predictable AMC packages reduce risks and optimize IT spending.
| Priority | Impact | Remote Support | Onsite Support |
|---|---|---|---|
| High | Total Network / Server Down | Immediate | Immediate |
| Medium | Issue affects partial systems / Peripherals | 20 – 30 Mins | 3 – 6 Hours |
| Low | Issue affects 1 or 2 systems / Peripherals | 30 – 40 Mins | Within 8 Hours |
An AMC is a service agreement that ensures your IT infrastructure and ELV systems receive regular maintenance, updates, and technical support to prevent issues and minimize downtime throughout the year.
AMC Standard: Offers essential maintenance services, periodic updates, and basic remote support.
AMC Premium: Includes all Standard features plus faster response times, real-time system monitoring, preventive maintenance, and priority support services.
Our AMCs are ideal for small businesses, corporate offices, and enterprises with multiple locations looking to ensure operational continuity, reduce downtime, and control IT costs over time.
We cover a wide range of IT infrastructure and ELV (Extra Low Voltage) systems, including servers, networks, desktops, laptops, CCTV, access control systems, and more. Custom coverage can also be arranged.
Yes, we provide both. Our expert technicians are available for on-site support when remote troubleshooting isn’t enough, ensuring quick resolution with minimal disruption.
This service provides a qualified IT engineer at your location to handle technical issues in real time, ideal for companies that need expert support without hiring full-time IT staff.